Customer Stories

How CarParts.com reduced customer response times by 10.3% using eDesk

Collaborating with team members is now incredibly easy with eDesk. In addition to the collaboration that’s possible with open tickets, eDesk makes it possible to automatically route incoming tickets to the best-suited support agents, making the allocation of team resources completely seamless.

How Pertemba increased their marketplaces by 45% while streamlining manpower and SLA times

By centralizing ticket handling, eDesk provides Pertemba with the ability to categorize and prioritize incoming tickets based on their specific SLA requirements. This ensures that no customer query originating from any marketplace is overlooked or delayed.

How Wetsuit Outlet improved customer response times by 38% with eDesk

Susie and her team have achieved a remarkable reduction of up to 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.

How Right Deals responds to customers 5x faster with eDesk

The company was founded in 2010 by three people and a pallet of furniture. Today, Right Deals UK has grown into a multi-million-pound company selling high-quality furniture at discounted prices to customers worldwide.

From Zendesk to eDesk: How Hickies Scaled Customer Support

Hickies high-performance elastic “laces” are sold in over 50 countries around the world, including the U.S., Argentina, Japan and the U.K. They sell on marketplaces like Amazon and eBay and on their Shopify website.

How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%

Brandon Beckham - eCommerce Customer Support Specialist - Sennheiser

Discover How Trainz.com Tripled Revenue With Extraordinary Customer Support

Trainz.com is North America’s largest eCommerce buyer and supplier of model trains and parts, with millions in sales annually.

See how Ava, eDesk's AI Chatbot, answers 70%+ of WaveSpa's customer queries in an instant

Ava’s now the front line of support at WaveSpas, answering upwards of 70% of incoming queries on the spot. By balancing this next generation of tech with a talented support team, WaveSpas have been able to manage increased ticket volumes without the need to increase the headcount of their team.

How Tekeir Streamlined Customer Support and Become 60% More Efficient

How eDesk helped Q-Parts24 achieve 24-hour SLA and drive positive feedback

Q-Parts24 is an online auto company that specializes in good value high-quality spare parts for all well-known vehicle brands.

How eDesk helped MyBoatStore rebuild customer relationships and drive revenue.

MyBoatStore offers a range of boat maintenance and restoration products that have been personally tested, researched, and ultimately recommended by the in-house team. The company sells on Amazon, eBay and their own website and uses eDesk to manage its customer support.

How eDesk helped Sauder create a connected customer experience resulting in 98% CSAT score

Sauder Woodworking Co. is North America’s leading producer of ready-to-assemble (RTA) furniture and one of the top five residential furniture manufacturers in the United States.

How eDesk helped Cymax Group centralize multichannel customer support

Cymax-Leading eCommerce technologies and services provider

See how Ava, eDesk's AI Chatbot, enhanced efficiency for Electrical World

Electrical World has been a leader in online retail for over a decade, offering a wide range of electrical products through platforms like Shopify, IRP, Amazon, and eBay. Handling 2,000–3,000 customer tickets per month, the company is committed to delivering seamless experiences to its customers.

How eDesk and Mirakl Connect helped Life Interiors cut response times by 60% and boost sales by 40%

Life Interiors, founded by Prabhat Rai, offers modern, stylish, and affordable furniture. With over a decade in the industry, the brand has expanded across the UK, EU, and US, primarily via leading marketplaces.