eDesk's marketplace integration centralizes messages, automates replies, and supports multiple languages—letting us scale customer volume without growing our team. A fantastic tool!

Universal Textiles Outlet

4.7 on Shopify app store

Stop wasting time on repeat questions or information gathering

With eDesk’s Customer View, all customer and order details are displayed on a single screen—no need to search through multiple tabs.

Customizable AI templates make it easy to respond to common queries quickly, helping your team work more efficiently and deliver faster, high-quality support.

Make updates to Shopify orders more easily

Connecting your Shopify account to eDesk’s customer support software doesn’t just make it easier for your team to stay on top of messages. With our updated integration, making order adjustments is easier than ever. Action returns, cancellations and even create duplicate shopify orders for item replacements directly from eDesk. This is just one more way we take the hassle out of providing great customer service.

Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!

eDesk natively connects with over 250+ leading apps

See all integrations

Discover More

woocommerce

Do it all from one support tool, across multiple support channels. That’s eDesk at its core.

Webstore

Bigcommerce

Share the load with your team. Solve support issues faster. Automate at the right moments. And do it all from one support tool, across multiple support channels. That’s eDesk at its core.

Webstore

Magento

The ultimate help desk for Magento & Adobe Commerce entrepreneurs

Automation & Management