Customer Service

Beyond Amazon & eBay: Mastering Customer Service on Popular UK Marketplaces

The landscape of UK online marketplaces extends far beyond the familiar territories of Amazon and eBay.

Customer Service

The Future of Online Shopping in the UK: Top Customer Service Trends for 2025/2026

As we look towards 2025 and 2026, understanding the latest UK customer service trends has become essential for eCommerce businesses seeking to thrive in this competitive market.

Customer Service

Simplify Shopware 6 Customer Support with eDesk

Are you running a Shopware store and looking for a better way to manage customer communications? eDesk now offers a powerful integration with Shopware 6.

Customer Service

Evaluating AI Translation Accuracy for Technical Product Support Inquiries

AI translation has transformed how global support teams manage customer queries. But when it comes to technical product support (where accuracy is completely non-negotiable), how can businesses trust that their translation tools are truly reliable?

Customer Service

CJ Dropshipping: Everything You Need to Know to Get Started in 2025

There's the issue of how to provide excellent customer service, how to design a store with little to no design experience, and where to market your store. But arguably the most difficult aspect of running an eCommerce business? Fulfilling orders.

Customer Service

10 Ways to Develop a Customer Service Mindset in 2025

In the world of customer support, representatives are constantly juggling customers' needs with practical solutions, all while trying to make the right call in each unique situation.