eCommerce Tips

Integrating Shopify Helpdesk Data with Klaviyo for Personalized Campaigns

Exploring the Shopify helpdesk Klaviyo integration solution, and how connecting these tools creates new opportunities to use support tickets for marketing segmentation & personalized flows.

eCommerce Tips

Using AI Summaries to Quickly Understand Complex Customer Support Queries

In customer service, agents often face lengthy, disorganised, or emotionally charged messages from customers.

eCommerce Tips

How to Track Marketplace SLA Performance for Specific Agents Using Your Helpdesk

In marketplaces like Amazon and eBay (which move in real-time, all the time), customer service speed and quality can directly impact your seller ratings and revenue.